All in all, the 7 of us spent a sleepless night sitting in the chair in the room, or lying on the filthy beds in the clothes we’d traveled in. Mattresses in all rooms were very poor and were probably due to be replaced around 10 years ago. Aircon in my room was faulty and leaked water all over the floor to the point where, in the morning, it was running out into the hallway from under the door. Facilities were poor no internet except at their ‘internet cafe’ where none of the computers seemed to be working, bar and restaurant were dirty and offered no service, dinner menu consisted of 2 choices. Never before in my life have I had to sign for towels in a hotel room, nor have I ever before been handed the aircon and tv remote controls with my keys on check in. None of us had any intention of using the bathrooms to wash ourselves, but we wanted the towels to cover the bed linen as we figured they might be cleaner. Towels were finally delivered to the rooms some 3-4 hours after check in and only after we’d had to request them several times. Shortly after check in we approached the desk for a refund as we were not prepared to stay in these rooms. Rooms had not been updated in many years. My room still had someone else’s poo in the toilet, complete with paper, and my nephew had suspicious blood looking stains on his sheets. They had not been cleaned in recent history. Rooms were well below ‘international’ standards and worse than I’ve ever experienced before. Because of the cyclone there was limited accommodation available in Nadi and Hexagon took complete advantage of this by charging us over $100 per room. We would have been better off sleeping at the airport! On arrival, mid afternoon, we were immediately put off by the strong security presence and attitude of the front desk staff. Resort found us accommodation for the night at Hexagon. We (7 adults - 4 rooms) arrived in Nadi on 29-12-19 only to find our ferry to the island resort we had booked was not running due to a recent cyclone.
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